✦ Premium. Rebuilt Right

Dotch Leather UK

Dotch Leather is a UK-based premium leather brand with a global customer base. Their Shopify store didn’t reflect the quality of their product — we rebuilt it from the ground up to fix that.

Key Results

−22% Bounce

+18% AOV

−30% Tool Costs

Dotch Leather UK - Modern Bags. Timeless Appeal.

Overview

Rebuilding a premium UK leather brand's Shopify store from the ground up — replacing a generic theme with a conversion-focused, brand-aligned experience, in 3 weeks.

Client

Dotch Leather

Industry

Premium Leather Goods

Platform

Shopify (Full Rebuild)

Duration
3 Weeks
Scope
UX, CRO, custom theme, personalisation, lifecycle, performance
Results

What the Rebuild Actually Delivered

Three weeks after relaunch, the store was performing measurably better — on every metric that matters for a premium ecommerce brand.

−22%
Bounce Rate

−22% Bounce Rate

Visitors stayed longer, explored more, and dropped off far less than before the rebuild.

+18%
Avg Order Value

+18% Avg Order Value

Personalisation features and improved product pages drove higher spend per order.

−30%
Tool Costs

−30% Tool Costs

App and plugin consolidation cut ongoing software costs by nearly a third.

The Problem

Store Didn't Match the Brand

The store was functional — but only just. A generic theme, bloated plugins, and a clunky buying journey were quietly killing conversions and undermining the brand’s premium positioning every single day.

Generic Theme

The off-the-shelf design didn’t reflect the brand’s premium quality — first impressions were failing.

Buying Friction

Unclear navigation and a disjointed journey made it harder than it should be to purchase.

Plugin Bloat

Too many heavy plugins were dragging down performance and slowing page load times.

Our Approach

Every Layer Was Rethought

We didn’t apply surface-level fixes. The entire store structure, UX flow, theme code, and feature set were rebuilt with one goal — a premium experience that converts.

UX & Structure

Full site architecture and user journey redesigned for clarity, trust, and conversion.

Custom Theme

Bespoke Shopify theme built from scratch — no templates, no compromises on brand feel.

Personalisation

Custom product personalisation features added to increase AOV and customer satisfaction.

Performance Fix

Plugin bloat removed and codebase optimised — faster load times, cleaner stack.

Beyond Design

Marketing and Lifecycle Setup

A great store design alone doesn’t grow revenue. We layered in the marketing infrastructure — email flows, analytics, and a leaner tech stack — to make sure the store keeps working after launch.

Email Flows

Welcome series, abandoned cart recovery, and post-purchase sequences — all set up and live.

Analytics Setup

Marketing and performance tracking configured for full visibility into what drives revenue.

Cleaner Stack

Redundant apps removed and replaced with a leaner, faster, more cost-efficient setup.

Tools & Stack

Leaner Stack, Better Results

 Every tool kept or added had to earn its place. The result is a leaner, faster, more maintainable stack.

Shopify

Core ecommerce platform — rebuilt with a fully custom theme, no generic templates.

Custom Features

Bespoke personalisation functionality built directly into the theme codebase.

Email Platform

Lifecycle flows configured for welcome, cart recovery, and post-purchase retention.

Analytics Layer

Full tracking setup for conversion, traffic source, and customer behaviour visibility.

Frequently Asked

What Brands Usually Ask Us

Why Mayday Internet

Built for Serious Brands

Premium brands can’t afford a store that undermines their product. Mayday Internet builds ecommerce experiences where design, performance, and conversion work together — not against each other.

Brand-First Design

We build stores that look and feel like the brand — not like a template with a logo dropped in.

Performance Focused

Speed and Core Web Vitals are built in from the start — not patched in at the end.

Conversion Driven

Every design decision is tested against one question: does this help the customer buy?

Beyond Launch

We stay involved after launch — monitoring, optimising, and supporting as the store grows.

Thinking about a similar rebuild?

If your store doesn’t reflect your brand quality or isn’t converting the way it should, let’s talk.