✦ Premium. Rebuilt Right

Dotch Leather UK

Dotch Leather is a UK-based premium leather brand with a global customer base. Their Shopify store didn’t reflect the quality of their product — we rebuilt it from the ground up to fix that.

Key Results

−22% Bounce

+18% AOV

−30% Tool Costs

Dotch Leather UK - Modern Bags. Timeless Appeal.

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Overview

Rebuilding a premium UK leather brand's Shopify store from the ground up — replacing a generic theme with a conversion-focused, brand-aligned experience, in 3 weeks.

Client

Dotch Leather

Industry

Premium Leather Goods

Platform

Shopify (Full Rebuild)

Duration
3 Weeks
Scope
UX, CRO, custom theme, personalisation, lifecycle, performance
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Results

What the Rebuild Actually Delivered

Three weeks after relaunch, the store was performing measurably better — on every metric that matters for a premium ecommerce brand.

−22%
Bounce Rate

−22% Bounce Rate

Visitors stayed longer, explored more, and dropped off far less than before the rebuild.

+18%
Avg Order Value

+18% Avg Order Value

Personalisation features and improved product pages drove higher spend per order.

−30%
Tool Costs

−30% Tool Costs

App and plugin consolidation cut ongoing software costs by nearly a third.

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The Problem

Store Didn't Match the Brand

The store was functional — but only just. A generic theme, bloated plugins, and a clunky buying journey were quietly killing conversions and undermining the brand’s premium positioning every single day.

Generic Theme

The off-the-shelf design didn’t reflect the brand’s premium quality — first impressions were failing.

Buying Friction

Unclear navigation and a disjointed journey made it harder than it should be to purchase.

Plugin Bloat

Too many heavy plugins were dragging down performance and slowing page load times.

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Our Approach

Every Layer Was Rethought

We didn’t apply surface-level fixes. The entire store structure, UX flow, theme code, and feature set were rebuilt with one goal — a premium experience that converts.

UX & Structure

Full site architecture and user journey redesigned for clarity, trust, and conversion.

Custom Theme

Bespoke Shopify theme built from scratch — no templates, no compromises on brand feel.

Personalisation

Custom product personalisation features added to increase AOV and customer satisfaction.

Performance Fix

Plugin bloat removed and codebase optimised — faster load times, cleaner stack.

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Beyond Design

Marketing and Lifecycle Setup

A great store design alone doesn’t grow revenue. We layered in the marketing infrastructure — email flows, analytics, and a leaner tech stack — to make sure the store keeps working after launch.

Email Flows

Welcome series, abandoned cart recovery, and post-purchase sequences — all set up and live.

Analytics Setup

Marketing and performance tracking configured for full visibility into what drives revenue.

Cleaner Stack

Redundant apps removed and replaced with a leaner, faster, more cost-efficient setup.

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Tools & Stack

Leaner Stack, Better Results

 Every tool kept or added had to earn its place. The result is a leaner, faster, more maintainable stack.

Shopify

Core ecommerce platform — rebuilt with a fully custom theme, no generic templates.

Custom Features

Bespoke personalisation functionality built directly into the theme codebase.

Email Platform

Lifecycle flows configured for welcome, cart recovery, and post-purchase retention.

Analytics Layer

Full tracking setup for conversion, traffic source, and customer behaviour visibility.

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Frequently Asked

What Brands Usually Ask Us

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Why Mayday Internet

Built for Serious Brands

Premium brands can’t afford a store that undermines their product. Mayday Internet builds ecommerce experiences where design, performance, and conversion work together — not against each other.

Brand-First Design

We build stores that look and feel like the brand — not like a template with a logo dropped in.

Performance Focused

Speed and Core Web Vitals are built in from the start — not patched in at the end.

Conversion Driven

Every design decision is tested against one question: does this help the customer buy?

Beyond Launch

We stay involved after launch — monitoring, optimising, and supporting as the store grows.

Thinking about a similar rebuild?

If your store doesn’t reflect your brand quality or isn’t converting the way it should, let’s talk.